Gentle Paw - Pet Accessories Bangladesh
What Our Customers Say
Frequently Asked Questions
Inside Dhaka, orders usually arrive within 1–2 working days. Outside Dhaka, delivery takes 2–5 working days depending on your district and the courier serving your area.
The delivery charge depends on your location and the size of the order. The exact amount is shown at checkout before you confirm.
Yes. Cash on delivery is available across Bangladesh — you pay the delivery person when the parcel reaches you. For some high-value items we may ask for a partial advance.
Yes. You can pay with debit or credit cards and mobile wallets through our secure checkout. Online payment is optional; cash on delivery is always available.
You can request a return or exchange within 7 days of receiving your order, provided the item is unused, in its original packaging, and accompanied by the invoice.
For products that carry a manufacturer or seller warranty, contact us with your order number and a description of the fault. We will guide you to the service centre or arrange a replacement as per the warranty terms.
After your order is handed to the courier you will receive an SMS with tracking information. You can also contact us with your order number and we will check the status for you.
Yes, as long as the order has not yet been handed to the courier. Contact us as soon as possible with your order number.
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